By iPrizeWheel

Frequently Asked Questions

Below is a list of FAQs for all editions of iPrizeWheel. Do you have a question that we didn’t answer below? Contact us at


iPrizeWheel is an incredible value and is available in four versions with NO monthly fees! Ever! You pay once, and you own the app with free upgrades for life! We've been developing iPrizeWheel since 2012.

iPrizeWheel 4.0 has introduced new pricing. Click here for the list of all features. 

Basic Edition

Premium Edition (In-App Upgrade)
Upgrade From Basic - $29.99

Gold Edition (In-App Upgrade)
Upgrade From Basic - $49.99
Upgrade From Premium - $29.99

Platinum Edition (In-App Upgrade)
Upgrade From Basic - $69.99
Upgrade From Premium - $49.99
Upgrade From Gold - $29.99

No. iPrizeWheel runs natively on your iPad. However, you do need internet connection and access to email on your iPad via WiFi or cell service in order to export/import data and campaign settings. You can use the full functionality of the app, including data collection, without the need of an internet/data connection.

iPrizeWheel 4.0 is an app built for the touch-responsive experience of an iPad or iPhone. It will also run on macOS (iMac and Macbook). An Android version is in development for launch is 2024. 

Many of our customers use iPrizeWheel in conjunction with an HDTV monitor using Bluetooth screen mirroring on their device and an Apple TV. You can also purchase specific adapters for your device for a wired HDMI connection.

For larger events where it's necessary to elevate your HDTV above the crowd, you can purchase a stand that fits your monitor size

Compatibility Requirements:
Mac: Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
iPhone/iPad/iPod Touch: Requires iOS 13.0 or later.

Check all of the following:

  • The side switch on your device (if applicable) is turned on and not showing any red under the button.
  • Both the RING volume and the SOUND volume is turned up.
  • You are not syncing your device with any Bluetooth devices. We recommend turning Bluetooth off unless you are mirroring to an external monitor.
  • If you are using the CUSTOM CONGRATS SOUND you must have the sound/song purchases from the iTunes store and downloaded to your device. Saved selections from Apple Music can not be used.  

Apple allows in-app purchases to be toggled on/off through Screen Time > Content & Privacy Restrictions. Make sure you have permission if Screen Time is turned on for your device. Please contact us at if you have additional problems.


Unfortunately, we are not able to port existing campaigns and data built using V3.34 or lower into the new V4 build. We understand this is an inconvenience for our existing customers and we apologize we were not able to find a work around. The new V4 is a complete rebuild of the app to accommodate many of the new features we have been wanting to add to iPrizeWheel for years and the ongoing development of Apple's iOS operating system. We trust you will find the updates to your app incredibly useful as you rebuild your campaigns in ways you haven't been able to before.

(Following applies to anyone purchasing V4.0 or higher after May 1, 2023.) As long as you are using the iTunes Store account that was used with the initial purchase, Apple will not bill you to re-download the app or upgrade to a version you have already purchased. But, Apple won't tell you that until you commit to repurchasing.

Simply go to the App Store and purchase/download again just like before and then upgrade using the in-app purchases. Despite the pop-ups to purchase (which are really confusing, we know, but they are Apple controlled), you will not be charged and the final pop-up from the App Store will recognize your previous purchase and waive the fee, allowing you to re-download for free. 

Again, the only way Apple will bill you twice is if you use a different iTunes account than what you used with the original purchase.

IMPORTANT NOTE: If you are upgrading your app with an in-app purchase to Premium, or Gold, and have previously purchased, upgrade in order. If you leap from Basic to Gold, you will be charged again as this is a new jump for 4.0. Upgrade to Premium first. Then upgrade to Gold. And then upgrade again to the new Platinum (new for everyone) if you so desire. If you do get billed twice, please reach out to us at and we'll work with you to verify your duplicate purchase and offer refund options. 

We have hidden the settings icon in the top left corner of the screen. To access the settings when the wheel is displayed, simply tap the blank white area at the top left corner once, and the settings icon will appear. Tap it again to return to the settings screen. If you have Data Collection turned on, get rid of the data collection box first and then tap the top left corner of the screen to get the settings gear icon. 

Premium Edition FAQ

This feature allows you to set up a wheel and then export those settings to additional devices so you can then import and quickly mirror your settings without having to go through the setup again. Here are the steps to do this. Because it involves sending and receiving email, WIFI or cell connection is required and an active email account needs to be set up in your device's email app.

  1. Select EDIT EXISTING CAMPAIGN from the main home screen.
  2. Select your campaign.
  3. Select "Export Campaign" from the pop-up menu and email this data to an address set up on your other devices (you will need access to this email on your other devices).
  4. On your second device, open the email you just sent yourself and tap on the CampaignData.ipw attachment icon in the email once, then scroll right to left on the app icon row and select iPrizeWheel.

This will create a new campaign on your device with all your settings. Note that you may have to reimport and set up any custom icons like your logo, prize icons and/or arrow icons. You can then edit the campaign just like any other.

NOTE: If nothing is happening when you select EXPORT CAMPAIGN, you more than likely do not have a working email set up in the device's Mail app. The export campaign needs to send an email attachment that contains all your campaign data so if email is not set up, this won't work. Also, make sure you have the same version (Premium/Gold/Platinum) installed on both devices.

This feature acts as an in-app screen saver for iPrizeWheel. Simply set up the Kiosk Mode in the EDIT CAMPAIGN screen and iPrizeWheel will transition to the screen saver, playing any video/photos that you select. You can return to iPrizeWheel simply by tapping anywhere on the screen!

Customization options include selecting photos or video to autoplay at a specific time the app is not in use (ex: 2 minutes). Photos must be selected in the same gallery. Also, a combo of photos and videos cannot be used. You can also choose the transition style between photos and the seconds during transitions for photos. This feature can be toggled ON/OFF at any time.

This is a bit tricky thanks to the inability to upload via the iPad, but it's just a number of easy steps that we'll walk you through.

On your Mac/PC, upload your logo to the web using your own site, or use a free photo-sharing site like Google Drive, Google Images, or Dropbox. To ensure your logo is clear, we recommend keeping it no larger than 830 pixels in width and 330 pixels in height.

Write down the URL of your image ( for example).

Open the Safari web browser on your iPad/iPhone and enter the URL of the image. Once open on your screen, tap and hold the image and "Save Image" to your device's library.

Open up iPrizeWheel, go into the Edit Campaign > Campaign Basics screen, and tap on the "UPLOAD CENTER LOGO" button.

Select GALLERY, give permission to view, and then select the image you just saved in your device's camera roll.

You can revert back to the default center text at any time by going back to CAMPAIGN BASICS, selecting "SELECT LOGO" button and tapping on "Reset Logo."

The default ding that's played on the congrats screen can be changed to any downloaded sound effect or song on your iPad/iPhone. You can purchase sound effects from the iTunes store or sync your own music or sounds, and then select that file right from the CAMPAIGN BASICS screen. It's a great way to further customize iPrizeWheel to your brand!

NOTE: Saved songs from Apple Music (streaming) WILL NOT WORK here. Apple requires you to have the song purchased or uploaded/synced in order to use. While you will see all your saved streaming selections, they will not work. 

Simply open iPrizeWheel, tap on EDIT CAMPAIGN, and then select EXPORT DATA. This will attach a CSV file to an email which you can then email to yourself (email has to be set up on your iPad/iPhone) and then you can open this on your device using Excel, Numbers, or Google Sheets!

NOTE: If iPrizeWheel is crashing when you are attempting to retrieve your data, please check:

  • Is your iPad up to date with the latest iOS version? (Settings > General > Software Update)
  • Do you have an active email account set up? (iPrizeWheel needs an email to export data)

If the answer to both the above questions is yes, it is possible that your data file has become corrupt. While this is very rare, we understand the concern this causes as you attempt to retrieve the data collected from your event. There is a way to still retrieve your data! It does take a few steps, but your data is still there and we can help you retrieve it! NOTE: It is important that you DO NOT Sync your iPad/iPhone or remove iPrizeWheel from your device. Doing so will result in a complete loss of data.

Follow these steps to retrieve your data:

  1. Connect your device to iTunes using the USB connection from your device to your computer.
  2. Open up iTunes (DO NOT SYNC).
  3. Find your device in iTunes and then click on APPS.
  4. In the File Sharing window, you will see iPrizeWheel under Apps. Click on that. You will then see "iPrizeWheel Documents" in the window to the right. There should be a file called "iPrizeWheel_DB1.sql" listed. Highlight that and "SAVE TO" your desktop.
  5. You now need to download a program that can open and read .sql files. We recommend SQLite Database Browser which can be downloaded for free here:
  6. Open the .sql file using SQLite Database Browser.
  7. Export your data by selecting FILE > EXPORT > TABLE AS CSV FILE. Change the Table name to tblUser and click the EXPORT button.
  8. Save the file with the extension .csv to your desktop.
  9. You can now open your data using Excel, Google Sheets, or Numbers.

If you need help with the above steps, please do not hesitate to email us at

Gold Edition FAQ

Gold Edition introduces prize weights for iPrizeWheel. This allows you to customize the number of times each prize is landed on in a 100-spin cycle. Simply tap on "Prizes" on the Create/Edit Campaigns screen and you'll see a default P(x) number next to each panel. Whether you're using a 16, 24, or 32-panel wheel, the system will select the best possible random sequence that will make all panels equal throughout a 100-spin cycle. Simply change these numbers up and down, with the grand total equaling 100, and you're all set!

Have a GRAND PRIZE that you rarely want to give out? Give it a "1" and it will only come up once every 100 spins.

Or, if you're into the whole "false hope" sort of thing, set it to "0" and rest easy that you'll never be giving out that prize.

Of course, like all the features, you can also go in and toggle these numbers in a campaign, in case you feel generous at any given time. Just know that any edits to these numbers will reset the 100 spin cycle back to 0. 

Tap on "Set Default P(x)" to return to the suggested numbers.

NOTE: Use of the Prize Weight functionality P(x) in iPrizeWheel is done so AT YOUR OWN RISK. iPrizeWheel shall not be held accountable if you give away one too many cars or $100 bills. Seriously though, this is novelty software and the intent of this functionality is to help you give away less expensive items and more inexpensive items, like stickers and pencils. If you use iPrizeWheel to give away high-valued prizes, you assume all responsibility and recognize the risk of doing so.

Tap on Data Collection in the Create/Edit Campaign screen and then tap on "Add/Edit Custom Fields." From here you can tap on the PLUS icon to add unlimited custom fields. Custom fields are text boxes by default, but you can turn them into checkboxes if you'd like. Simply toggle "Check Box" on/off.

NOTE: You can not rearrange the order of the Data Collection fields, and any custom data fields appear after any standard selections, so map this out before entering.

Accordion Sample Description

Platinum Edition FAQ

Platinum Edition introduces a new wheel view that you can toggle between the classic, half-screen view. Simply go to GRAPHICS/ICONS in the Create/Edit Campaign screen and select the Original Wheel View or the Full Screen Window View. Your selection will be highlighted by a dark blue border.

The new Platinum Edition introduces prize icons to iPrizeWheel! You can now add an icon to any prize and choose to display those icons on the panels and/or the win screen! You can also edit the color of those icons.

We've included 20 pre-loaded icons that you can use. Simply select the Prize from the drop-down menu, and then tap on the icon that you'd like. It will appear in the top right. You can then tap on the color wheel of that icon and change the color. You can select a different icon and color for each individual prize on your wheel. 

If you'd like to use a custom icon, you need to first get the icon on your device. We recommend using a transparent PNG file that's 200x200. Select CUSTOM ICON and you're all set! 

The new Platinum Edition introduces arrow icons to iPrizeWheel! You can now customize the panel selecting arrow to any arrow! You can also edit the color of that arrow.

We've included 15 pre-loaded arrows that you can use. Simply select the arrow and it will appear in the top right. You can then tap on the color wheel of that arrow and change the color.

If you'd like to use a custom icon or photo for your arrow, you need to first get the image on your device. We recommend using a transparent PNG file that's 200x200. Select CUSTOM ICON and you're all set!


Write a response